Cancellation & Reschedule Policy

We value mutually trustful and ethical relationship. Once your job is scheduled, it is assigned to a service provider and booking is confirmed on their calendar. The cancellation/reschedule policy is in place to compensate service providers for losses resulting from such cancellations and reschedules. We know and understand that no matter how careful you plan your delivery or small move, things can happen. So, we made our cancellation policy fair, flexible and super easy to process. Once your booking is complete, you receive a confirmation email that will include links to cancel or reschedule your service.

Cancellation – If you cancel your booking up to 12 hours before your service is scheduled, you will be entitled to a refund of 75% of your service price amount. If you cancel your bookings within 12 hours of your scheduled service, you will be entitled to a refund of 25% of your service price amount. Refunds are processed immediately and are automatically sent back to the credit or debit card used at booking.

Rescheduling – If you reschedule your booking up to 12 hours before your service is scheduled, your reschedule fee will be 12% of your service price amount. If you reschedule your bookings within 12 hours of your scheduled service, your reschedule fee will be 30% of your service price amount. Fee payment will be collected automatically from the credit or debit card used at booking.

“No Show” Policy – Once you book your service, a professional service provider is scheduled and blocks a certain amount of time on their calendar as a commitment. It is expected that we can also rely on you to be ready for your service at the booked service time. In the event that you are not ready and available, or if we do not have access to the items we have to transport when service provider arrives, your service job will be considered a "no show" and no refund will be applied. This policy applies to both pick and drop off locations.